This week’s tip focuses on greeting your customer. When you open a call with a customer, show your attentiveness and sincerity by using a kind, positive voice. The way you greet your customer sets the tone for the rest of the conversation. Positive language tells the customer what you can do for them, rather than […]
What happens when your frontline support professionals don’t have great customer service skills? Customer service is more than being polite and helpful. Service needs to begin the first moment a customer contacts your business and be carried throughout every interaction they have with your company. If you want to retain customers and develop a great […]
Tip of the Week This week’s tip focuses on delivering outstanding customer service. Your employees have the ability to deliver outstanding customer service. The questions are, “Do they choose to?” and if so, “Are they doing it?” A good attitude and the desire to serve customers is the foundation to great customer service. Being friendly, efficient, knowledgeable, […]
We live in a world of cutthroat competition. If you want to grow your business and stay ahead of your rivals, your mantra better be Sell. Sell. Sell., right? Focus on your sales team, and throw your weight around the new– business acquisition model. Yet…It’s common knowledge around conference tables that retaining a client is much […]
This week’s tip is all about being prepared to serve your customers. To help you think of additional opportunities you can offer your customer, ask yourself, “If my customer requests ____________, I can offer ____________.” It’s about thinking like your customer and trying to prepare your staff to respond to likely situations. Understanding your typical […]
Let’s face it, being a call center employee probably isn’t on anyone’s dream job list. Call center customer service isn’t for everyone. But those of us who have been in the industry awhile know that it is a very rewarding career. How many people can say that they make a difference one hundred times a […]
I recently went on vacation to Yosemite and on the drive up north, my family stopped at Denny’s. While we were eating, someone said “From Denny’s to the Ahwahnée.” Now that’s a title I can work with! My family loves traditions and one of those traditions is eating at the Ahwahnée, a fancy resort in […]
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