If you’re not serving the customer, your job is to be serving someone who is. – ,Jan Carlzon
If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business. Mark Perrault, Rally Stores
Here is a simple but powerful rule — always give people more than what they expect to get. NELSON BOSWELL
Well done is better than well said. BENJAMIN FRANKLIN
Being on par in terms of price and quality only gets you into the game. Service wins the game. TONY ALESSANDRA
One of the deep secrets of life is that all that is really worth doing is what we do for others. LEWIS CAROL
We're an Alltop blog, and regularly contribute to The Customer Collective and CustomerThink.