If you're not serving the customer, your job is to be serving someone who is.
If you’re not serving the customer, your job is to be serving someone who is. – ,Jan Carlzon
Category Archives: Quotations
If the shopper feels like it was poor service, then it was poor service.
If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business. Mark Perrault, Rally Stores
Give people more than what they expect to get.
Here is a simple but powerful rule — always give people more than what they expect to get. NELSON BOSWELL
Well done is better than well said.
Well done is better than well said. BENJAMIN FRANKLIN
Service wins the game.
Being on par in terms of price and quality only gets you into the game. Service wins the game. TONY ALESSANDRA
All that is really worth doing is what we do for others.
One of the deep secrets of life is that all that is really worth doing is what we do for others. LEWIS CAROL
People expect good service but few are willing to give it.
People expect good service but few are willing to give it. ROBERT GATELY
We're an Alltop blog, and regularly contribute to The Customer Collective and CustomerThink.