Our previous post on call center coaching titled, “Call Center Coaching: 5 Tips to Ensure Your Success,” gave tips to help you improve your management style in a support or call center environment. We’re pleased to present the next 5 essential skills that will help improve your coaching ability. Spend some time each day praising […]
Managing staff—in any form–is hard work and requires a well-stocked repertoire of people skills, business acumen, and the ability to juggle multiple projects and deal with pressure. For those of you who manage call centers and support centers, you are tasked with watching operational costs in addition to dealing with a team of agents. Your […]
This is the third and final post in a sales series. The first post covered product knowledge and the second post focused on features and benefits. You might be thinking, “The final post has to be about closing the sale.” You’re right! Closing the sale is the ultimate goal for sales reps. So, how DO […]
The first post in this sales series focused on product knowledge and the ways sales reps can use that information to help make a sale. Presenting products to potential customers is when understanding features and benefits becomes crucial to an effective sales presentation. In order for sales reps to be successful, they need to know […]
Are you happy with the performance of your sales team? Do they have a thorough understanding of your products and how to present them to customers in an engaging way? In-depth product knowledge is a critical component of sales success. Use Product Knowledge to Simplify Explanations Salespeople may understand how a product works, but they […]
As the economy recovers, many companies are looking for opportunities to claw their way back to pre-recession sales levels. And companies that fared well want to be sure to keep their customers as competition in the playing field grows. Who’s upselling and cross-selling now? While sales teams have long had goals for upselling and cross-selling, more […]
The age-old debate—nature versus nurture is a common theme that pops up for managers who are seeking the right sales candidates. It’s an important question: Do people have an innate personality ability to sell (nature) or is it a skill that can be taught (nurture)? If proper coaching is one of the biggest factors in […]
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