What Do Top-Performing Service and Support Teams Do for an Encore?
If you’re Datacert, the global leader in enterprise legal management solutions, you set a goal of providing unparalleled customer service. Leisa Wilkins, Law Firm Operations Manager, and Geoff Elfman, Vice President of Customer Support, fully embrace Datacert’s philosophy of continuous improvement. Although their team members were effective and consistently received positive feedback from customers, Leisa [...]










