If you’re Dat­ac­ert, the global leader in enter­prise legal man­age­ment solu­tions, you set a goal of pro­vid­ing unpar­al­leled cus­tomer ser­vice. Leisa Wilkins, Law Firm Oper­a­tions Man­ager, and Geoff Elf­man, Vice Pres­i­dent of Cus­tomer Sup­port, fully embrace Datacert’s phi­los­o­phy of con­tin­u­ous improve­ment. Although their team mem­bers were effec­tive and con­sis­tently received pos­i­tive feed­back from cus­tomers, Leisa […]