Impact Learning Systems

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Changing your tone changes your message

There are times when you aren’t able to change what you say, but you can always change how you say it. Your tone, inflec­tion, pitch, rate, and vol­ume have the power to make or break the com­mu­ni­ca­tion. Do your best to be sure that your mes­sage rep­re­sents you as a pro­fes­sional, friendly, and con­fi­dent person.
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