Before con­clud­ing the inter­ac­tion with your cus­tomer, always ask your­self, “Is there any­thing else I can tell or give my cus­tomer that might be of ben­e­fit to her?” You’ll need knowl­edge of the prod­ucts and ser­vices offered by your com­pany to be able to deter­mine those that may be related. For exam­ple, a cus­tomer orders a pur­ple stock­ing cap. Your cus­tomer may not know that you also carry the match­ing pur­ple mit­tens, and she will be grate­ful and pleased that you offered another option.