Social networks are the new battleground for customer satisfaction. As a result of sites like Facebook, LinkedIn, Twitter and Pinterest, the customer experience is no longer isolated—it is communal. Companies now have to engage with the customer in the public eye. Impact Learning Systems has developed an infographic to tell the story of this link; click to view it here.
Companies are now hiring social networking solution managers for their customer service department; social networking isn't just for the marketing department anymore! While marketing departments hire and put to work Community Managers to promote company news, product deals and launches, and set up messaging to drive traffic to the company website, customer service departments are hiring Community Representatives to respond to social media inquiries, complaints, frequently-asked questions, and any other incoming message from a customer that takes place throughout the social networking world.
Click Here to View the Impact Infographic…
And learn just how much impact social media has on customer service! Code is available on the page—you can add the infographic to your site!