Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

Customer Service and Social Media Jodi Beuder

The Link Between Customer Service and Social MediaThe Link Between Social Media and Customer Service

Social networks are the new battleground for customer satisfaction. As a result of sites like Facebook, LinkedIn, Twitter and Pinterest, the customer experience is no longer isolated—it is communal. Companies now have to engage with the customer in the public eye. Impact Learning Systems has developed an infographic to tell the story of this link; click to view it here.

Social Solutions

Companies are now hiring social networking solution managers for their customer service department; social networking isn’t just for the marketing department anymore! While marketing departments hire and put to work Community Managers to promote company news, product deals and launches, and set up messaging to drive traffic to the company website, customer service departments are hiring Community Representatives to respond to social media inquiries, complaints, frequently-asked questions, and any other incoming message from a customer that takes place throughout the social networking world.

Click Here to View the Impact Infographic…

And learn just how much impact social media has on customer service! Code is available on the page—you can add the infographic to your site!

Jodi Beuder, Customer Experience Advocate at Impact Learning Systems, believes customer service exists not just outside the company, but inside, too.. “Having excellent customer service skills and knowledge are paramount to creating strong working relationships, whether you are in an office or out in the field.” With over 17 years in Marketing Executive roles, Jodi has dedicated her career to assisting companies grow their brand presence and sales, and most importantly, their customer retention and satisfaction.
Jodi Beuder
View all posts by Jodi Beuder
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