Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

How Good is Your Customer Service?

How Good is Your Cus­tomer Service?

How good do you think your brand's cus­tomer ser­vice really is?
customer service laptop is How Good is Your Customer Service?
We believe that begs the ques­tion, "What is good cus­tomer ser­vice?" A quick search reveals there are many dif­fer­ent def­i­n­i­tions:

  • "When a cus­tomer has received excep­tional stan­dards of ser­vice from a provider and leaves feel­ing very satisfied."
  • "Being friendly and cour­te­ous. And to doing what it takes to make the cus­tomer satisfied."
  • "Cus­tomer Ser­vice means exceed­ing their expectations."
  • "To treat the cus­tomer the way you would like to be treated"

We believe that all of these def­i­n­i­tions are cor­rect, since good cus­tomer ser­vice is defined by the cus­tomer.

So how good is your cus­tomer ser­vice? There are many ways to mea­sure how sat­is­fied cus­tomers are with your ser­vice, includ­ing mea­sur­ing cus­tomer sat­is­fac­tion, cus­tomer loy­alty, and cus­tomer advo­cacy (how will­ing cus­tomers are to refer you to a col­league). These cus­tomer ser­vice metrics—and others—can be bench­marked, and com­pared so that you can watch your own inter­nal improve­ment and com­pare your com­pany to others.

Want to Learn More? Impact Learn­ing Sys­tems pro­vides cus­tomer ser­vice bench­mark­ing ser­vices, cus­tomer ser­vice train­ing pro­grams, and con­sult­ing ser­vices—all geared to mea­sur­ably improve cus­tomer ser­vice and keep cus­tomers com­ing back for more. Give us a call and learn how we can help you improve your own cus­tomer service.


Related Inter­nal Resources

Related Exter­nal Resources