Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPA's Service Excellence Alliance Peggy Carlaw

We've just been selected as one of three com­pa­nies to part­ner with AFSMI and SSPA in their Ser­vice Excel­lence Alliance Part­ner Pro­gram. This pro­gram con­sists of an elite group of con­sult­ing orga­ni­za­tions that work closely with AFSMI and SSPA on ini­tia­tives designed to aggres­sively accel­er­ate ser­vices success.

We've worked with SSPA for a num­ber of years and more recently with AFSMI.  It's excit­ing to work with asso­ca­tions that are so devoted to help­ing their mem­bers improve their cus­tomer sup­port and field ser­vice oper­a­tions and we really value our rela­tion­ship with them. If you want to improve ser­vice met­rics at your orga­ni­za­tion, check out their Sup­port Staff Excel­lence program.

Peggy Car­law is the founder of Impact Learn­ing Sys­tems, a lead­ing train­ing com­pany spe­cial­iz­ing in improv­ing com­mu­ni­ca­tions between front-line employ­ees and cus­tomers. Peggy is co-author of sev­eral books pub­lished by McGraw-Hill, includ­ing Man­ag­ing and Moti­vat­ing Con­tact Cen­ter Employ­ees and The Big Book of Cus­tomer Ser­vice Train­ing Games.
3 Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance
Peggy Carlaw
View all posts by Peggy Car­law
Share and Enjoy:
  • printfriendly Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance
  • email link Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance
  • facebook Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance
  • twitter Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance
  • linkedin Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance
  • googlebookmark Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance
  • digg Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance
  • delicious Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance
  • technorati Impact Learning Joins JD Powers & Assoc. in AFSMI/SSPAs Service Excellence Alliance





Alltop, all the top stories

We're an Alltop blog, and regularly contribute to The Customer Collective and CustomerThink.

Back to Top