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Is Every Customer Precious? Peggy Carlaw

Are your customer-facing employ­ees treat­ing every inter­ac­tion as if it mat­ters and every cus­tomer as pre­cious? Are they wow­ing your cus­tomers with their level of cus­tomer ser­vice? They have to in today's econ­omy. Check out Seth Godin's blog on Island Mar­ket­ing. Lots to think about here!

Peggy Car­law is the founder of Impact Learn­ing Sys­tems, a lead­ing train­ing com­pany spe­cial­iz­ing in improv­ing com­mu­ni­ca­tions between front-line employ­ees and cus­tomers. Peggy is co-author of sev­eral books pub­lished by McGraw-Hill, includ­ing Man­ag­ing and Moti­vat­ing Con­tact Cen­ter Employ­ees and The Big Book of Cus­tomer Ser­vice Train­ing Games.
3 Is Every Customer Precious?
Peggy Carlaw
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  • http://www.oneworldconnections.com out­sourc­ing providers Philippines

    Thanks for shar­ing. I agree, there is a rea­son why we are referred to as a cus­tomer ser­vice indus­try; we are called upon to pro­vide solu­tions to a cus­tomers queries. This is why call cen­ter agents need to treat each and every call as if it is the most impor­tant thing to him/her at that moment.






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