Impact Learning Systems

Get to the HEART of Customer Service

Corporate Training Issues

"The energy that’s com­ing from Impact and the sup­port I got as a trainer was fan­tas­tic. I had the resources that I needed all the time, every time, for all the classes I taught, and it’s just a won­der­ful pro­gram all around."

Jeremy Stephens
Cus­tomer Sup­port Man­ager
CORPTAX

Train­ing That Gets Results

Have you been asked to help improve cus­tomer ser­vice, cus­tomer sup­port, or sales at your com­pany? If you want to get rave reviews from par­tic­i­pants and a nod of approval from your inter­nal client, here are some things to consider:

  • Look for train­ing that’s been proven to achieve long-term, mea­sur­able improve­ment in key per­for­mance indi­ca­tors (Kirk­patrick Lev­els 3 and 4). Show­ing you can pro­duce mea­sur­able results will wow your inter­nal client!
  • Be sure it’s incred­i­bly inter­ac­tive. Adults learn by doing, not by lis­ten­ing to lec­tures, watch­ing videos, and star­ing at PPT slides. Inter­ac­tive train­ing results in high Level 1 and 2 scores.
  • Select train­ing that is mod­u­lar to min­i­mize time off the job. The oper­a­tions manger will be your friend for life!
  • Make sure the train­ing ties into your cor­po­rate vision and val­ues for ser­vice so the staff can deliver on your brand promise.
  • And if you’ll be doing the train­ing your­self, look for a tight, easy-to-follow Facilitator’s Guide that makes prepa­ra­tion quick and includes every­thing you need to pro­duce train­ing that draws rave reviews.

Impact’s pro­grams deliver all this and more! Select the pro­gram that’s right for you, then call for a free demo. See how easy it is to deliver engag­ing train­ing that makes a mea­sur­able difference.