Impact Learning Systems


What are the Most Important Soft Skills? Jodi Beuder

politeness What are the Most Important Soft Skills?

Regard­less of where you are in the cor­po­rate struc­ture, your soft skills – peo­ple skills (as opposed to tech­ni­cal skills) – are not only impor­tant for improv­ing how you work with a team and how “like­able” you are on the job, but can greatly influ­ence the path of your career. In fact, recent research has found that since 2000, the impor­tance of math and sci­ence skills on the job has become less impor­tant, and one’s soft skills have become more essential.

Soft skills go beyond your abil­ity to coop­er­ate with peo­ple at work, both inter­nally and exter­nally. Focus­ing on your soft skills can improve your moti­va­tion, lead­er­ship skills, and con­flict res­o­lu­tion skills. To help you live to your “soft skills poten­tial,” we’ve com­piled a list of the most impor­tant soft skills to focus on in the workplace.

Most impor­tant soft skills: Atti­tude. A famous Win­ston Churchill quote states, “Atti­tude is a lit­tle thing that makes a big dif­fer­ence.” How true this say­ing is – both in and out of the work­place. Your atti­tude is one of the most impor­tant soft skills, and it’s a trait that you can work on improv­ing every day, in every sit­u­a­tion. Atti­tude encom­passes look­ing at oppor­tu­ni­ties in sit­u­a­tions, even when things don’t go as expected, and a pos­i­tive atti­tude can help you over­come cyn­i­cism and neg­a­tiv­ity. Instead of becom­ing a com­plainer and see­ing the bad aspects of a sit­u­a­tion or an envi­ron­ment, main­tain­ing a “can-do” atti­tude will help you find solu­tions. A pos­i­tive atti­tude is con­ta­gious – work on yours, and start spread­ing your proac­tive approach.

Most impor­tant soft skills: Com­mu­ni­ca­tion. It can be easy to over­look com­mu­ni­ca­tion as an impor­tant soft skill, but artic­u­late ver­bal skills and proper gram­mar skills go a long way in not only help­ing peo­ple under­stand you bet­ter, but also improv­ing people’s impres­sion of your intel­li­gence. With the pop­u­lar­ity of tex­ting, and an over-reliance on email, it can get easy to get sloppy and neglect your com­mu­ni­ca­tion skills, but take extra time to ensure you’re express­ing your­self clearly, in all medi­ums. Addi­tion­ally, pay care­ful atten­tion to the non-verbal com­mu­ni­ca­tion skills you project, such as eye con­tact, how well you lis­ten to oth­ers, and your body language.

Most impor­tant soft skills: Moti­va­tion. Moti­va­tion is often a by-product of hav­ing a good atti­tude, but it requires follow-through. Being moti­vated means that you are a self-starter and the type of per­son who takes ini­tia­tive and leads by exam­ple. It also means that you come up with ideas and use your cre­ative skills to fig­ure out how to imple­ment your plans. Moti­va­tion is another con­ta­gious trait that can help trans­form how oth­ers around you work and lead, so invest time in devel­op­ing this impor­tant soft skill.

Most impor­tant soft skills: Cre­ativ­ity. Cre­ative skills apply for every­one in the work­place – it’s not just for those who work in design jobs. Tech­ni­cal jobs require an abil­ity to think out­side the box, and even tedious tasks can ben­e­fit from cre­ativ­ity, if you see a task as some­thing that you can fig­ure out how to do more effi­ciently. When look­ing for cre­ative solu­tions in the work­place, ask your­self if your solu­tion will help you work more effec­tively, save money, and approach a prob­lem in a novel way.

Start apply­ing your soft skills today

In the work­force, your abil­ity to embrace chal­lenges, com­mu­ni­cate clearly, and moti­vate oth­ers are soft skills that can have trans­for­ma­tive effects on your abil­ity to do your job well, work with oth­ers, and chart your own tra­jec­tory for how far you take your career ambi­tions. Even if you weren't born with the tech­ni­cal apti­tude you wish you had, or you don’t have the pol­ished resume that you desire, you can still take your career to new heights by work­ing on the skills you can con­trol, every day: your soft skills.

Jodi Beuder, Cus­tomer Expe­ri­ence Advo­cate at Impact Learn­ing Sys­tems, believes cus­tomer ser­vice exists not just out­side the com­pany, but inside, too.. “To me, cus­tomer suc­cess starts before any con­ver­sa­tion and ends long after. It begins with pos­i­tive brand­ing and mes­sag­ing, in order to get the cus­tomer to the door. Cus­tomer engage­ment is moti­vat­ing and edu­ca­tional, and trans­ac­tions are easy and user-friendly. Cus­tomer suc­cess ends with the cus­tomer return­ing to that expe­ri­ence again.” With over 20 years in Mar­ket­ing Exec­u­tive roles, Jodi has ded­i­cated her career to assist­ing com­pa­nies grow their brand pres­ence and sales, and most impor­tantly, their cus­tomer reten­tion and satisfaction.
27 What are the Most Important Soft Skills?
Jodi Beuder
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