Join us online at 9:00 AM PDT on Thurs­day, Sep­tem­ber 2^nd as Mark Mol­loy, direc­tor of ser­vices mar­ket­ing for Motorola's Home & Net­works Mobil­ity divi­sion describes Motorola's 5-step approach to improved cus­tomer expe­ri­ence. Results? 57% improve­ment in time to res­o­lu­tion and 10% improve­ment in cus­tomer sat­is­fac­tion. No need to pre-register.

To join the web­cast: http://tsia.na3.acrobat.com/r18277124/
Con­fer­ence Num­ber: 858 244 1252
Par­tic­i­pant Code: 490475

Peggy Car­law is the founder of Impact Learn­ing Sys­tems, a lead­ing train­ing com­pany spe­cial­iz­ing in improv­ing com­mu­ni­ca­tions between front-line employ­ees and cus­tomers. Peggy is co-author of sev­eral books pub­lished by McGraw-Hill, includ­ing Man­ag­ing and Moti­vat­ing Con­tact Cen­ter Employ­ees and The Big Book of Sales Train­ing Games.

Peggy Carlaw

View all posts by Peggy Car­law or explore Peggy’s web­site