Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

People don't want to communicate with an organization or a computer.

Peo­ple don’t want to com­mu­ni­cate with an orga­ni­za­tion or a com­puter. They want to talk to a real, live, respon­sive, respon­si­ble per­son who will lis­ten and help them get satisfaction.

Theo Michel­son, State Farm Insurance

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