Train­ing is an invest­ment, and long-term behav­ioral change will not be suc­cess­ful with­out dili­gent rein­force­ment by super­vi­sors and man­agers. Kendra Lee’s arti­cle, Use Tech­nol­ogy to Rein­force Train­ing in the lat­est edi­tion of Train­ing pro­vides three exe­cutable steps for effec­tively rein­forc­ing employee training.

1. E-Mail. Weekly emails with rel­e­vant infor­ma­tion that can be eas­ily applied to an employee’s daily tasks.
2. Video. Tips and real-life exam­ples are great con­tent for engag­ing video that will aid employee knowl­edge retention.
3. Other Tech­nol­ogy. Inter­nal social media net­works such as Yam­mer or pri­vate LinkedIn groups are also ideal ways to share con­tent and rein­force train­ing top­ics with staff.

Whether you are intro­duc­ing new pro­ce­dures, improv­ing exist­ing skills sets, or engag­ing new employ­ees, tech­nol­ogy can play a key role in rein­forc­ing employee train­ing and assist­ing in long-term behav­ioral change.

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Rachel Miller has 10 years of e-commerce & e-marketing expe­ri­ence with a pas­sion for social media and all things vel­cro. A ded­i­cated cus­tomer ser­vice advo­cate Rachel believes that every job is a cus­tomer ser­vice job.

Rachel Miller

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