Con­nect with us on LinkedIn

Employ­ees of Impact Learn­ing Sys­tems can be found on LinkedIn, often proac­tively answer­ing ques­tions related to cus­tomer ser­vice and cus­tomer expe­ri­ence man­age­ment among groups there.

Find Books from our Team on Amazon.com

Peggy Car­law, Vasudha Dem­ing, and Mal­colm Car­law have sev­eral books pub­lished on Amazon.com. Take a peek!

Watched any ImpactLearn­ingTV lately?

Sev­eral great webi­nars and web­casts are avail­able on our YouTube Chan­nel. We think you'll enjoy them. We also keep sev­eral video tes­ti­mo­ni­als there, and are plan­ning a series of interviews/roundtables for broad­cast through YouTube. Let us know what you think of all that con­tent on our channel's com­ments wall — we deeply value feedback!

Focus.com — A great Q&A resource

SME's from our team occa­sion­ally answer ques­tions through­out the focus com­mu­nity. Check them out! They have a lot of con­tent, so beware how much time you spend on Focus.com! :D

We're Syn­di­cated at Cus­tomer­Think, and Con­tribute There Regularly

• When to Use Cus­tomer Ser­vice Games in Training
• Track­ing Customer-Focused Metrics
• Upselling and Cross-selling by Cus­tomer Ser­vice and Sup­port Teams
• Tai­lor­ing Cus­tomer Ser­vice and Sup­port to Dif­fer­ent Personalities
• Proac­tive Cus­tomer Ser­vice and Support

We Reg­u­larly Con­tribute to EyesOnSales.com