Please enjoy the legacy issues of our cus­tomer ser­vice newslet­ter in our archive. We now offer reg­u­lar, qual­ity con­tent on our blog, in our arti­cles, and around the web.

Sub­scribe to our blog by email, or sub­scribe to our blog by RSS.

Recent Posts

• Tips For Writ­ing Pro­fes­sional Emails
• Cus­tomer Expe­ri­ence vs. Com­pen­sa­tion: a Cus­tomer Ser­vice Show­down
• Sell­ing Skills: Under­stand the Prod­uct
• The Role of Con­sis­tency in Pro­fes­sional Sup­port — Part 1: Employee Coach­ing
• When to Use Cus­tomer Ser­vice Games in Train­ing
• HP Focuses on New Com­mu­ni­ca­tion Skills
• A Lit­tle Rap­port Goes a Long Way
• 7 Tips for Coach­ing Dif­fi­cult Employ­ees
• Cre­ative Employee Incen­tives
• The Employee Expe­ri­ence: Moti­vate, Empower, Invest
• Track­ing Customer-Focused Met­rics
• Upselling and Cross-selling by Cus­tomer Ser­vice and Sup­port Teams
• Tai­lor­ing Cus­tomer Ser­vice and Sup­port to Dif­fer­ent Per­son­al­i­ties
• Invest in Your Front-line Super­vi­sors
• How to Use Social Media for Ser­vice & Sup­port
• Using Social Media for Ser­vice & Sup­port
• GE Health­care Life Sci­ences Works to Improve NPS
• Is There an App for That? Tai­lor­ing Cus­tomer Ser­vice for Mobile Devices
• West­ern Ken­tucky Uni­ver­sity Learns New Chat Skills
• Proac­tive Cus­tomer Ser­vice and Sup­port
• Crowd­sourc­ing Cus­tomer Ser­vice and Sup­port
• Mon­i­tor Your Cus­tomers, Not Just Your Agents
• Tips for Answer­ing Cus­tomer Ques­tions With Style
• Cus­tomer Ser­vice Through Social Media