Blog

Tips

• It's easy to give up when cus­tomer expresses resis­tance
• Keep track of your calls
• Visu­al­ize suc­cess from the very begin­ning
• Pos­i­tive expec­ta­tions come through in your voice
• Allow a pause of a few sec­onds

Video

• Cus­tomer Ser­vice Train­ing for Tech­ni­cal Sup­port — Testimonial
• Cus­tomer Ser­vice Train­ing for Tech­ni­cal Sup­port — Testimonial
• Cus­tomer Ser­vice Train­ing for Field Ser­vice Rep­re­sen­ta­tives — Testimonial
• Diag­nos­tic Trou­bleshoot­ing Cer­ti­fi­ca­tion & Train­ing — Testimonial
• Get to the HEART of Cus­tomer Ser­vice — Impact's Heart Model
• Impact TV Power Tip: Agents Avoid­ing Calls
• Impact TV Power Tip: How Man­agers Can Be Role Mod­els Too
• Part­ner­ship with Fast For­ward to Help Return­ing Sol­diers

For all of our videos, visit our Youtube Chan­nel.

Webi­nar

• Motorola Improves Time to Res­o­lu­tion 57%. Hear How.