Blog
Executive Issues
- Tracking Customer-Focused Metrics Peggy Carlaw
- Invest in Your Front-line Supervisors Rachel Miller
- Crowdsourcing Customer Service and Support Peggy Carlaw
Managerial Issues
- A Little Rapport Goes a Long Way Sarah Hedayati
- 7 Tips for Coaching Difficult Employees Sarah Hedayati
- Creative Employee Incentives Sarah Hedayati
Training Issues
Video
- Customer Service Training for Technical Support – Testimonial
- Customer Service Training for Technical Support – Testimonial
- Customer Service Training for Field Service Representatives – Testimonial
- Diagnostic Troubleshooting Certification & Training – Testimonial
- Get to the HEART of Customer Service – Impact’s Heart Model
- Impact TV Power Tip: Agents Avoiding Calls
- Impact TV Power Tip: How Managers Can Be Role Models Too
- Partnership with Fast Forward to Help Returning Soldiers
For all of our videos, visit our Youtube Channel.
