Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Allow a pause of a few secondsShhhhhhhhhh! When listening, allow a pause of a few seconds before you respond. Often, this will encourage the customer to continue talking – giving you more information about how you can be of service!
- Mission PossibleA mission statement is a brief, terse declaration of the company’s aims. It is a general overview of what kind of “personality” the company wants to have. A mission statement specific to your work as a CSR will inspire you to bring more meaning to your job, more satisfaction to your customers, more business to [...]
- When responding to a customer's request, speak loudlyWhen responding to a customer’s request, speak loudly enough to be heard, but not so loudly that you appear aggressive. If the customer is cooperative and pleasant, match the customer’s pace. If the customer is in a hurry, increase your pace slightly to show urgency. If you are giving complex information, reduce your pace and [...]