Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Important Vocal SkillsPractice these five vocal skills to maximize customer experience: Tone: tone reveals how you are feeling in general and how you feel towards the customer Inflection: this refers to the way words and syllables are emphasized to convey different meanings. Adding extra emphasis stresses importance. Pitch: low pitched voices are generally more calming than high [...]
- Allow the Customer to VentThe best thing to do when dealing with a dissatisfied customer is to let them vent. Sometimes they are angry and frustrated so if you interrupt them during their tirade, they are likely to become even angrier. Eventually they will run out of steam and calm down. At this point, you can deal with them [...]
- Use names early and oftenUse names early and often. The sweetest word to any one person, in any language, is that person’s name. Using someone’s name establishes a rapport of concern, attention, and valued conversation. That person will leave feeling important and when you remember the name upon your next meeting, you’ll be held in much esteem.