Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Calling a customer by his nameCalling a customer by his name builds rapport and shows that you are focusing your attention on his needs. If a customer’s name is difficult to pronounce, ask the customer to confirm that you are saying it correctly.
- Including a signature lineIncluding a signature line is helpful because it saves you the inconvenience of having to write this information on every e-mail you send. It also lets your customers know more about you and your organization. For professional communications, keep your signature line simple and straightforward. Use at least your full name and your title or [...]
- Great Opportunities