Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Yes! Ask a "No" Question!Although there are some that say you should never ask a question that can be answered "no," we say there's nothing wrong with asking a direct question at times–a question such as, "Would you like to add this to your order?" After all, in providing total service, you're offering something of value, not using slick [...]
- Total ServiceDefinition of Total Service (noun): An act of helpful activity; looking out for your customers' best interests; what you strive to provide to your customers on every call. What can you do to offer your customers total service today?
- Practice Continuous ImprovementTop-notch tech support professionals thrive on the practice of continuous improvement. They constantly look for ways to transcend themselves and their own previous achievements. One helpful habit that you too can practice is to make a point of quickly assessing each tech support call. Once the call is over, ask yourself the following three questions: [...]