Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Cross-Sell ContestKeep a score throughout the day of how you did as a Cross-Selling Superhero: put a tally mark next to these questions and see how well you did each day: ●How many calls did I take? ●How many times did I offer another product or service? ●How many times did the customer say yes?
- Let the customer know what you can do for themOne of the easiest ways to help guarantee good customer service is to let the customer know what you can do for them, not what you cannot do. An example of this might be, “I can’t process the application until we’ve received your payment.” A more positive “can do” statement would be, “I’ll watch for [...]
- Explain the purpose of your questionsIf you have a number of questions to ask the customer before you can actually start working on his or her request, explain the purpose of your questions. This will not only help your caller to stay focused, but will also prepare them for what will happen next.