Impact Learning Systems


Customer Service Tips

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Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

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  • Cross-Sell ContestKeep a score through­out the day of how you did as a Cross-Selling Super­hero: put a tally mark next to these ques­tions and see how well you did each day: ●How many calls did I take? ●How many times did I offer another prod­uct or service? ●How many times did the cus­tomer say yes?
  • Diverse business group meeting Let the customer know what you can do for themOne of the eas­i­est ways to help guar­an­tee good cus­tomer ser­vice is to let the cus­tomer know what you can do for them, not what you can­not do. An exam­ple of this might be, “I can’t process the appli­ca­tion until we’ve received your pay­ment.” A more pos­i­tive “can do” state­ment would be, “I’ll watch for [...]
  • Explain the purpose of your questionsIf you have a num­ber of ques­tions to ask the cus­tomer before you can actu­ally start work­ing on his or her request, explain the pur­pose of your ques­tions. This will not only help your caller to stay focused, but will also pre­pare them for what will hap­pen next.

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