Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

Bookmark and return to this page each day for new useful tips, or Subscribe by RSS, or by email.


  • Be careful when using jargonIt’s vir­tu­ally impos­si­ble to work in the tech­ni­cal sup­port indus­try and not use jar­gon day in and day out. But keep in mind that many of your cus­tomers may not under­stand the jar­gon terms that you’re so famil­iar with. There are two sim­ple guide­lines when it comes to using jar­gon with cus­tomers: 1. Use sim­ple, [...]
  • Including a signature lineInclud­ing a sig­na­ture line is help­ful because it saves you the incon­ve­nience of hav­ing to write this infor­ma­tion on every e-mail you send. It also lets your cus­tomers know more about you and your orga­ni­za­tion. For pro­fes­sional com­mu­ni­ca­tions, keep your sig­na­ture line sim­ple and straight­for­ward. Use at least your full name and your title or [...]
  • Respect Value DiversityEveryone's def­i­n­i­tion of value is dif­fer­ent. And what's of value to your cus­tomer today may not be so tomor­row. Your job is to under­stand and respect the diverse needs of your customers.

Subscribe to tips by RSS, by email, or subscribe to our blog for all of our blog content (including regular, useful Tips of the Week).