Impact Learning Systems


Customer Service Tips

Looking for customer service tips? You’ve discovered the motherload.

Our tips are tried and true — verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you’ll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you’ll find hundreds more — each more useful than the last (hopefully!).

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  • Coaching by defaultResponding only to poor performance and neglecting to drive good performance is defined as “coaching by default.” Don’t fall into this habit. Praise frequently to create an encouraging and supportive climate where employees will want to improve their performance.
  • Be sure your tone of voice is professionalYour customers listen not only to what you say, but also to how you say it. On the phone, 82% of our impressions of each other are based on our tone of voice. Whenever you’re on the phone with a customer, be sure your tone of voice is professional, friendly, upbeat, and confident. This simple [...]
  • expect-every-call-to-be-pleasant Expect Every Call to be Pleasant

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