Impact Learning Systems


Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

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  • Yes! Ask a "No" Question!Although there are some that say you should never ask a ques­tion that can be answered "no," we say there's noth­ing wrong with ask­ing a direct ques­tion at times–a ques­tion such as, "Would you like to add this to your order?" After all, in pro­vid­ing total ser­vice, you're offer­ing some­thing of value, not using slick [...]
  • Total ServiceDef­i­n­i­tion of Total Ser­vice (noun): An act of help­ful activ­ity; look­ing out for your cus­tomers' best inter­ests; what you strive to pro­vide to your cus­tomers on every call. What can you do to offer your cus­tomers total ser­vice today?
  • Practice Continuous ImprovementTop-notch tech sup­port pro­fes­sion­als thrive on the prac­tice of con­tin­u­ous improve­ment. They con­stantly look for ways to tran­scend them­selves and their own pre­vi­ous achieve­ments. One help­ful habit that you too can prac­tice is to make a point of quickly assess­ing each tech sup­port call. Once the call is over, ask your­self the fol­low­ing three ques­tions: [...]

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