Impact Learning Systems


Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

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  • Overcoming ResistanceWhen you get resis­tance from the cus­tomer, try to over­come it if you feel it's in their best inter­est to recon­sider your offer and you think the cus­tomer will not be annoyed. Once you iden­tify the type of resis­tance, use the steps below to over­come it: Indif­fer­ence: 1) Acknowl­edge the customer's state­ment.          [...]
  • Look Both WaysIn a fast-paced indus­try that is con­stantly in a state of flux regard­ing cus­tomer ser­vice deliv­ery and cus­tomer expec­ta­tions, instil the dis­ci­pline to pause from time to time. This allows you to see big­ger pic­ture so you're able to chart a clear course about where we want to go and how best to get there. [...]
  • How Are You Treated as a Customer?Have you ever received cus­tomer ser­vice and not been sat­is­fied? You can learn a lot about how to improve your cus­tomer ser­vice skills by watch­ing closely to see how you are treated when you are a cus­tomer. Start eval­u­at­ing the ser­vice you receive and see if you can dis­cover some new ways to delight and [...]

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