Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Overcoming ResistanceWhen you get resistance from the customer, try to overcome it if you feel it's in their best interest to reconsider your offer and you think the customer will not be annoyed. Once you identify the type of resistance, use the steps below to overcome it: Indifference: 1) Acknowledge the customer's statement. [...]
- Look Both WaysIn a fast-paced industry that is constantly in a state of flux regarding customer service delivery and customer expectations, instil the discipline to pause from time to time. This allows you to see bigger picture so you're able to chart a clear course about where we want to go and how best to get there. [...]
- How Are You Treated as a Customer?Have you ever received customer service and not been satisfied? You can learn a lot about how to improve your customer service skills by watching closely to see how you are treated when you are a customer. Start evaluating the service you receive and see if you can discover some new ways to delight and [...]