Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- In Their ShoesIf your customer contacts you to complain about your product, service or how his problem was handled, consider this YOUR problem. Unhappy customers tend to drop brands and services in a heartbeat. And they don’t have qualms about telling between 9–15 people (in the thousands if they post it on Facebook) about their experience. Next [...]
- Avoid pointing directly at a customerAvoid pointing directly at a customer; an open-hand directed towards your customer is more polite.
- To Manage the Total Customer Experience, Embrace CollaborationOrganizations that are able to manage the entire customer experience gain considerable rewards such as greater customer satisfaction, better customer retention, and increased revenue. One way to manage this is to look inward: Provide opportunities for collaboration across all departments that may interact with customer. For example, allow these departments to have access to the [...]