Impact Learning Systems


Customer Service Tips

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Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

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  • In Their ShoesIf your cus­tomer con­tacts you to com­plain about your prod­uct, ser­vice or how his prob­lem was han­dled, con­sider this YOUR prob­lem. Unhappy cus­tomers tend to drop brands and ser­vices in a heart­beat. And they don’t have qualms about telling between 9–15 peo­ple (in the thou­sands if they post it on Face­book) about their expe­ri­ence.  Next [...]
  • Avoid pointing directly at a customerAvoid point­ing directly at a cus­tomer; an open-hand directed towards your cus­tomer is more polite.
  • To Manage the Total Customer Experience, Embrace CollaborationOrga­ni­za­tions that are able to man­age the entire cus­tomer expe­ri­ence gain con­sid­er­able rewards such as greater cus­tomer sat­is­fac­tion, bet­ter cus­tomer reten­tion, and increased rev­enue. One way to man­age this is to look inward: Pro­vide oppor­tu­ni­ties for col­lab­o­ra­tion across all depart­ments that may inter­act with cus­tomer. For exam­ple, allow these depart­ments to have access to the [...]

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