Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Do You Share Customer Satisfaction Data?Does your organization share customer satisfaction data across departments? Less than a third said yes in last year’s Miller Heiman Sales Best Practices Study. Find out if the data changed this year by joining the current study, now open.
- The Foundation to Great Customer ServiceA good attitude and the desire to serve your customers is the foundation to great customer service. Being friendly, efficient, knowledgeable, honest, and helpful are just a few of the attributes necessary to be a successful customer service representative. Make all customers feel important and give them your full attention. They will appreciate your positive [...]
- Visualize success from the very beginningOne thing that distinguishes top performers from average performers is their habit of visualizing success from the very beginning of the day. These salespeople start planning a good day while they’re brushing their teeth, eating breakfast, driving to work, etc.