Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Let your customer know you are listeningLet your customer know you are listening to what she has to say and are sincerely trying to understand her situation. The simple act of listening is often enough to calm an upset customer.
- Overcoming customer dissatisfactionWhen it comes to overcoming customer dissatisfaction you can play a dominant role in taking the dis out of dissatisfaction. You may not be able to control what the customer says or does, but you can control your own response. Your tone of voice, attitude, empathy, and communication skills play a major role in overcoming [...]
- Be ConfidentAlways make sure to act confident. People want to know that everything will be okay. Lead them with your person power in the direction that is best for both parties. Showing you know what you are doing will assure the customer they are in good hands.