Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Build a partnership with your customersThe technical support function is very much a collaborative one. It’s crucial that you build a partnership with your customers whether your communication lasts three minutes or several days. Your positive attitude, your willingness to find a solution, and your ability to involve the customer in the pursuit of a solution will help to build [...]
- There’s an app for that!Tis’ the season when everyone is in a spending mood. Customer inquiries about their new gizmos are opportunities to cross sell apps and accessories to enhance the use of these gadgets. Make sure your agents are ready to jump in at the opportunity.
- It's easy to give up when customer expresses resistanceIt’s easy to give up when the customer expresses resistance during a sales call opening, and you find yourself wanting to just move on to the next call. Instead, keep in mind all the value that your product or service has to offer your customers. It's such a great product, how can you let the [...]