Impact Learning Systems


Customer Service Tips

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Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

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  • Build a partnership with your customersThe tech­ni­cal sup­port func­tion is very much a col­lab­o­ra­tive one. It’s cru­cial that you build a part­ner­ship with your cus­tomers whether your com­mu­ni­ca­tion lasts three min­utes or sev­eral days. Your pos­i­tive atti­tude, your will­ing­ness to find a solu­tion, and your abil­ity to involve the cus­tomer in the pur­suit of a solu­tion will help to build [...]
  • There’s an app for that!Tis’ the sea­son when every­one is in a spend­ing mood. Cus­tomer inquiries about their new giz­mos are oppor­tu­ni­ties to cross sell apps and acces­sories to enhance the use of these gad­gets. Make sure your agents are ready to jump in at the opportunity.
  • It's easy to give up when customer expresses resistanceIt’s easy to give up when the cus­tomer expresses resis­tance dur­ing a sales call open­ing, and you find your­self want­ing to just move on to the next call. Instead, keep in mind all the value that your prod­uct or ser­vice has to offer your cus­tomers. It's such a great prod­uct, how can you let the [...]

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