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Customer Service Tips

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Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

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  • Do You Share Customer Satisfaction Internally? Do You Share Customer Satisfaction Data?Does your orga­ni­za­tion share cus­tomer sat­is­fac­tion data across depart­ments? Less than a third said yes in last year’s Miller Heiman Sales Best Prac­tices Study. Find out if the data changed this year by join­ing the cur­rent study, now open.
  • Train Your StaffDo it your­self or hire some­one to train your staff. Talk to them about good cus­tomer ser­vice and what it is and isn’t reg­u­larly. Make sure every mem­ber has enough infor­ma­tion and power to make those small customer-pleasing deci­sions, so they never have to say “I don’t know.” Remind them to always keep a pos­i­tive [...]
  • Even the Tech Savviest Rep Needs SupportIt seems that nearly every day there’s a new app for this, or a new cloud-based solu­tion for that. With infor­ma­tion tech­nol­ogy (IT) chang­ing so swiftly, even the most savvy tech sup­port rep would be chal­lenged. As new prod­ucts are intro­duced, and shared via a Cloud-based deliv­ery sys­tem, IT rep­re­sen­ta­tives will have to stay up-to-date [...]

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