Impact Learning Systems


Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

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  • Stick to the facts and focus on a solutionThere will be times when a cus­tomer will make dis­parag­ing remarks or blame you for a prob­lem. When that hap­pens, don’t become defen­sive. If you just stick to the facts and focus on a solu­tion, you’ll be able to put the caller at ease and change the direc­tion of the call.
  • Fully equipped for successRather than think­ing of the call cen­ter as a cost cen­ter, smart com­pa­nies are using their call cen­ters to strate­gic advan­tage. Your con­tact cen­ter agents have the biggest impact on the customer's expe­ri­ence. Equip them with the right tools and infor­ma­tion they need to suc­cess­fully rep­re­sent your brand. This includes the tools, soft­ware, and on [...]
  • Don't take complaints personallyIt’s impor­tant to keep in mind that cus­tomers aren’t attack­ing you — although it can often seem that way — but rather are attack­ing some prob­lem or issue that hasn’t gone their way. Don’t take their com­plaints or aggres­sion per­son­ally. You’ll have more peace of mind and you’ll be bet­ter able to com­mu­ni­cate with cus­tomers [...]

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