Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Stick to the facts and focus on a solutionThere will be times when a customer will make disparaging remarks or blame you for a problem. When that happens, don’t become defensive. If you just stick to the facts and focus on a solution, you’ll be able to put the caller at ease and change the direction of the call.
- Fully equipped for successRather than thinking of the call center as a cost center, smart companies are using their call centers to strategic advantage. Your contact center agents have the biggest impact on the customer's experience. Equip them with the right tools and information they need to successfully represent your brand. This includes the tools, software, and on [...]
- Don't take complaints personallyIt’s important to keep in mind that customers aren’t attacking you — although it can often seem that way — but rather are attacking some problem or issue that hasn’t gone their way. Don’t take their complaints or aggression personally. You’ll have more peace of mind and you’ll be better able to communicate with customers [...]