Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Customer DissatisfactionIn most cases, if you can remedy a troublesome situation to the customer’s satisfaction, he or she will remain a customer of your company. If the customer is dissatisfied because of an error or disservice on the part of your company, an apology is warranted. This will make them less defensive and reassure them that [...]
- Expect Every Call to be Pleasant
- Your voice affects the interaction with your customer – positively and negatively.Your voice affects the interaction with your customer – positively and negatively. Speak at a rate that is comfortable for your customer. A good rule of thumb is to speak at a rate of 160 to 180 words per minute.