Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- WOW your customersWhat can you do to leave a favorable impression in the customer’s mind just before you end the call? WOW them! Give them something they didn’t expect to get. This could be education or information that’s relevant to the product or problem that you worked on during the call, or it might be some other [...]
- Allow the Customer to VentThe best thing to do when dealing with a dissatisfied customer is to let them vent. Sometimes they are angry and frustrated so if you interrupt them during their tirade, they are likely to become even angrier. Eventually they will run out of steam and calm down. At this point, you can deal with them [...]
- In Their ShoesIf your customer contacts you to complain about your product, service or how his problem was handled, consider this YOUR problem. Unhappy customers tend to drop brands and services in a heartbeat. And they don’t have qualms about telling between 9–15 people (in the thousands if they post it on Facebook) about their experience. Next [...]