Impact Learning Systems


Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

Bookmark and return to this page each day for new useful tips, or Subscribe by RSS, or by email.

  • Count to Three AlligatorsDo you have a ten­dency to start talk­ing before oth­ers have fin­ished what they have to say? If so, try out this sim­ple yet effec­tive tech­nique: First, wait until the other per­son has com­pletely fin­ished talk­ing. Then count to three by alli­ga­tors (one alli­ga­tor, two alli­ga­tors, three alli­ga­tors) before you respond. Not only does this [...]
  • Go Above and BeyondGo one step beyond what your cus­tomer expects. It will sur­prise your cus­tomer if you treat them spe­cial. Maybe every once in a while offer a dis­count or pro­mo­tion code. Any­thing, small or big, can make a dif­fer­ence in the customer’s expe­ri­ence and satisfaction.
  • It's time to be sassy!…Not to your cus­tomers, of course, but to your­self! When­ever you talk to your cus­tomers about one of your prod­ucts or ser­vices, ask your­self, "So what?" That way, you'll be sure to point out ben­e­fits, and not just fea­tures. Here are a cou­ple of help­ful phrases you can use: "Here's how you'll ben­e­fit…" –or– "This [...]

Subscribe to tips by RSS, by email, or subscribe to our blog for all of our blog content (including regular, useful Tips of the Week).