Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Do the best you can alwaysDon’t transfer a customer’s call to a co-worker or another department just because you’re busy or don’t want to do something. Do the best you can – always.
- Customizing top-notch technical supportTop-notch technical support professionals customize their service to the unique needs of each customer. They know that their customers represent a broad range of diversity. Some are knowledgeable and some are not; some care only about the solution while others want to understand the steps leading up to the solution; some would prefer to look [...]
- Keep an open mindWhen talking to a customer, keep an open mind when asking questions about the problem, the user, or the environment. And listen! To do a good job, you must guard against making premature assumptions that can lead you off in the wrong direction and unnecessarily complicate or lengthen your calls.