Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Match your communication styleMatch your communication style to the person you’re dealing with. Is that person a commander (someone who is emotional, dominant, confident), a thinker (convinced with logic and statistics, values clever or unique design), or a visualizer (likes quick results, the big picture)? Tailor your attitude to fit those values – projecting an image of sameness [...]
- The Key to Up-SellingThe key to up-selling is to let your customers know how they can get better value by placing a larger order or upgrading to a higher-level product. Offering a customer a quantity discount is a great example of up-selling.
- Social Customer ExpectationsIt’s important to know what customers expect from social channels. If customers are reaching out to a company through social media sites, they are most likely expecting a response. Make sure to answer these requests promptly and personally. Doing so will make the customer feel special and let them know you care about each and [...]