Impact Learning Systems


Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

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  • Customer DissatisfactionIn most cases, if you can rem­edy a trou­ble­some sit­u­a­tion to the customer’s sat­is­fac­tion, he or she will remain a cus­tomer of your com­pany. If the cus­tomer is dis­sat­is­fied because of an error or dis­ser­vice on the part of your com­pany, an apol­ogy is war­ranted. This will make them less defen­sive and reas­sure them that [...]
  • expect-every-call-to-be-pleasant Expect Every Call to be Pleasant
  • Customer-Service Your voice affects the interaction with your customer – positively and negatively.Your voice affects the inter­ac­tion with your cus­tomer – pos­i­tively and neg­a­tively. Speak at a rate that is com­fort­able for your cus­tomer. A good rule of thumb is to speak at a rate of 160 to 180 words per minute.

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