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• One secret to sales successOne secret to sales suc­cess is to remem­ber that it’s not about you! Cus­tomers buy when their needs are met, when their prob­lems are solved, and when their desires are ful­filled. Your job is to uncover these needs, prob­lems, and desires—and then let cus­tomers know that you have the answer!
• If You Want to Sell More, Ask More.If you want to sell more, ask more! Ask cus­tomers what’s impor­tant to them. Ask them what would sat­isfy their needs. Ask them what would be a per­fect solu­tion to their prob­lems. Ask them how they’ll know that they’ve found what they’re look­ing for. And most impor­tantly, ask for the sale!
• Interruption Management for Customer Service TeamsFor as long as I've done cus­tomer ser­vice train­ing, clients have asked for guid­ance on how front­line employ­ees can best man­age their time and tasks. Never has this issue been more urgent (and con­fus­ing), how­ever, than in the last year or so. With nearly uni­ver­sal adop­tion of tech­nol­ogy such as Instant Mes­sag­ing (IM), opt-in alerts, [...]