Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- You have the ability to change the expectations of your customerMore often than not, you’ll be able to meet customer’s expectations, but there will be times when you cannot. For example, a customer may expect your product to do something that it’s not capable of doing. In this case, you won’t be able to meet the customer’s expectations, but your attitude and the skills you [...]
- Goals should be specific and measurableGoals are what inspire us to go beyond — to transcend previous accomplishments and to feel the satisfaction of continuous improvement, whether personal or professional. In order for a goal to be effective and realistic, it must be more than just a wish or a hopeful intention. Goals should be specific and measurable and answer [...]
- Don’t let a bad interaction become a bad day!If a customer has been particularly difficult for you, ask yourself this: Do I need to take a break in order to be ready to serve customers for the rest of the day? If so, then make it so. Perhaps take a five-minute break, splash some cold water on your face, breathe deeply, take a [...]