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Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Be careful when using jargonIt’s virtually impossible to work in the technical support industry and not use jargon day in and day out. But keep in mind that many of your customers may not understand the jargon terms that you’re so familiar with. There are two simple guidelines when it comes to using jargon with customers: 1. Use simple, [...]
- Including a signature lineIncluding a signature line is helpful because it saves you the inconvenience of having to write this information on every e-mail you send. It also lets your customers know more about you and your organization. For professional communications, keep your signature line simple and straightforward. Use at least your full name and your title or [...]
- Respect Value DiversityEveryone's definition of value is different. And what's of value to your customer today may not be so tomorrow. Your job is to understand and respect the diverse needs of your customers.