Impact Learning Systems


Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

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  • telephone Calling a customer by his nameCall­ing a cus­tomer by his name builds rap­port and shows that you are focus­ing your atten­tion on his needs. If a customer’s name is dif­fi­cult to pro­nounce, ask the cus­tomer to con­firm that you are say­ing it correctly.
  • Including a signature lineInclud­ing a sig­na­ture line is help­ful because it saves you the incon­ve­nience of hav­ing to write this infor­ma­tion on every e-mail you send. It also lets your cus­tomers know more about you and your orga­ni­za­tion. For pro­fes­sional com­mu­ni­ca­tions, keep your sig­na­ture line sim­ple and straight­for­ward. Use at least your full name and your title or [...]
  • great-opportunities Great Opportunities

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