Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Do You Share Customer Satisfaction Data?Does your organization share customer satisfaction data across departments? Less than a third said yes in last year’s Miller Heiman Sales Best Practices Study. Find out if the data changed this year by joining the current study, now open.
- Train Your StaffDo it yourself or hire someone to train your staff. Talk to them about good customer service and what it is and isn’t regularly. Make sure every member has enough information and power to make those small customer-pleasing decisions, so they never have to say “I don’t know.” Remind them to always keep a positive [...]
- Even the Tech Savviest Rep Needs SupportIt seems that nearly every day there’s a new app for this, or a new cloud-based solution for that. With information technology (IT) changing so swiftly, even the most savvy tech support rep would be challenged. As new products are introduced, and shared via a Cloud-based delivery system, IT representatives will have to stay up-to-date [...]