Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Let customers know they are valued and appreciatedTechnical support customers often report that what really leaves a lasting and favorable impression on them—and makes them loyal to your company—is not the product but rather the way they are treated when they contact you for service or support. Never overlook the importance of letting your customers know that they are highly valued and [...]
- To Manage the Total Customer Experience, Embrace CollaborationOrganizations that are able to manage the entire customer experience gain considerable rewards such as greater customer satisfaction, better customer retention, and increased revenue. One way to manage this is to look inward: Provide opportunities for collaboration across all departments that may interact with customer. For example, allow these departments to have access to the [...]
- Listen twice as much as you talkHave you ever noticed that salespeople have a tendency to talk too much and listen too little? Yet, when we look at ourselves in the mirror we discover that we have two ears and one mouth. It should follow, then, that a salesperson should listen twice as much as he or she talks. Think how [...]