Impact Learning Systems


Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

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  • WOW your customersWhat can you do to leave a favor­able impres­sion in the customer’s mind just before you end the call? WOW them! Give them some­thing they didn’t expect to get. This could be edu­ca­tion or infor­ma­tion that’s rel­e­vant to the prod­uct or prob­lem that you worked on dur­ing the call, or it might be some other [...]
  • Allow the Customer to VentThe best thing to do when deal­ing with a dis­sat­is­fied cus­tomer is to let them vent. Some­times they are angry and frus­trated so if you inter­rupt them dur­ing their tirade, they are likely to become even angrier. Even­tu­ally they will run out of steam and calm down. At this point, you can deal with them [...]
  • In Their ShoesIf your cus­tomer con­tacts you to com­plain about your prod­uct, ser­vice or how his prob­lem was han­dled, con­sider this YOUR prob­lem. Unhappy cus­tomers tend to drop brands and ser­vices in a heart­beat. And they don’t have qualms about telling between 9–15 peo­ple (in the thou­sands if they post it on Face­book) about their expe­ri­ence.  Next [...]

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