Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Don't take complaints personallyIt’s important to keep in mind that customers aren’t attacking you — although it can often seem that way — but rather are attacking some problem or issue that hasn’t gone their way. Don’t take their complaints or aggression personally. You’ll have more peace of mind and you’ll be better able to communicate with customers [...]
- Benefit of the DoubtGive your customer the benefit of the doubt. Trying to convince the customer why you are right and he’s wrong is not worth losing a customer over. You should never try to win an argument with a customer. Try to solve the problem in a way that will work for both you and the angry [...]
- Information Dump Not AllowedInformation overload can derail any training’s effectiveness. By chunking information, trainers feed smaller bits of information that build on top of each mastered knowledge. Instead of dumping data, present nuggets of related information until the learners can see how they all relate to the whole. This helps learners to absorb and retain information better.