Looking for customer service tips? You've discovered the motherload.
Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.
Here, you'll find 3 of our most popular and relevant tips for today.
Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).
- Count to Three AlligatorsDo you have a tendency to start talking before others have finished what they have to say? If so, try out this simple yet effective technique: First, wait until the other person has completely finished talking. Then count to three by alligators (one alligator, two alligators, three alligators) before you respond. Not only does this [...]
- Go Above and BeyondGo one step beyond what your customer expects. It will surprise your customer if you treat them special. Maybe every once in a while offer a discount or promotion code. Anything, small or big, can make a difference in the customer’s experience and satisfaction.
- It's time to be sassy!…Not to your customers, of course, but to yourself! Whenever you talk to your customers about one of your products or services, ask yourself, "So what?" That way, you'll be sure to point out benefits, and not just features. Here are a couple of helpful phrases you can use: "Here's how you'll benefit…" –or– "This [...]