Impact Learning Systems


Customer Service Tips

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Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

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  • Let customers know they are valued and appreciatedTech­ni­cal sup­port cus­tomers often report that what really leaves a last­ing and favor­able impres­sion on them—and makes them loyal to your company—is not the prod­uct but rather the way they are treated when they con­tact you for ser­vice or sup­port. Never over­look the impor­tance of let­ting your cus­tomers know that they are highly val­ued and [...]
  • To Manage the Total Customer Experience, Embrace CollaborationOrga­ni­za­tions that are able to man­age the entire cus­tomer expe­ri­ence gain con­sid­er­able rewards such as greater cus­tomer sat­is­fac­tion, bet­ter cus­tomer reten­tion, and increased rev­enue. One way to man­age this is to look inward: Pro­vide oppor­tu­ni­ties for col­lab­o­ra­tion across all depart­ments that may inter­act with cus­tomer. For exam­ple, allow these depart­ments to have access to the [...]
  • Listen twice as much as you talkHave you ever noticed that sales­peo­ple have a ten­dency to talk too much and lis­ten too lit­tle? Yet, when we look at our­selves in the mir­ror we dis­cover that we have two ears and one mouth. It should fol­low, then, that a sales­per­son should lis­ten twice as much as he or she talks. Think how [...]

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