Impact Learning Systems

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Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

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  • Don't take complaints personallyIt’s impor­tant to keep in mind that cus­tomers aren’t attack­ing you — although it can often seem that way — but rather are attack­ing some prob­lem or issue that hasn’t gone their way. Don’t take their com­plaints or aggres­sion per­son­ally. You’ll have more peace of mind and you’ll be bet­ter able to com­mu­ni­cate with cus­tomers [...]
  • Benefit of the DoubtGive your cus­tomer the ben­e­fit of the doubt. Try­ing to con­vince the cus­tomer why you are right and he’s wrong is not worth los­ing a cus­tomer over. You should never try to win an argu­ment with a cus­tomer. Try to solve the prob­lem in a way that will work for both you and the angry [...]
  • Information Dump Not AllowedInfor­ma­tion over­load can derail any training’s effec­tive­ness. By chunk­ing infor­ma­tion, train­ers  feed smaller bits of infor­ma­tion that build on top of each mas­tered knowl­edge. Instead of dump­ing data, present nuggets of related infor­ma­tion until the learn­ers can see how they all relate to the whole.  This helps learn­ers to absorb and retain infor­ma­tion better.

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