Impact Learning Systems


Customer Service Tips

Looking for customer service tips? You've discovered the motherload.

Our tips are tried and true -- verified to be effective from decades of in-field customer service, sales, and call center training and consulting.

Here, you'll find 3 of our most popular and relevant tips for today.

Once you click through on the title of one of these tips, you'll find hundreds more -- each more useful than the last (hopefully!).

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  • Do You Share Customer Satisfaction Internally? Do You Share Customer Satisfaction Data?Does your orga­ni­za­tion share cus­tomer sat­is­fac­tion data across depart­ments? Less than a third said yes in last year’s Miller Heiman Sales Best Prac­tices Study. Find out if the data changed this year by join­ing the cur­rent study, now open.
  • The Foundation to Great Customer ServiceA good atti­tude and the desire to serve your cus­tomers is the foun­da­tion to great cus­tomer ser­vice. Being friendly, effi­cient, knowl­edge­able, hon­est, and help­ful are just a few of the attrib­utes nec­es­sary to be a suc­cess­ful cus­tomer ser­vice rep­re­sen­ta­tive. Make all cus­tomers feel impor­tant and give them your full atten­tion. They will appre­ci­ate your pos­i­tive [...]
  • Visualize success from the very beginningOne thing that dis­tin­guishes top per­form­ers from aver­age per­form­ers is their habit of visu­al­iz­ing suc­cess from the very begin­ning of the day. These sales­peo­ple start plan­ning a good day while they’re brush­ing their teeth, eat­ing break­fast, dri­ving to work, etc.

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