Cer­ti­fi­ca­tions and Awards

Receiv­ing an award for a job well done hon­ors your employ­ees and gen­er­ates pub­lic recog­ni­tion of your accom­plish­ments. Recog­ni­tion comes in two forms: Indi­vid­ual, and depart­ment or com­pany.

Indi­vid­ual

Cus­tomer ser­vice skills are just as impor­tant as prod­uct knowl­edge and tech­ni­cal skills if you want to achieve high lev­els of cus­tomer sat­is­fac­tion. Indi­vid­ual cer­ti­fi­ca­tion ensures that cus­tomers are treated effec­tively, effi­ciently, and with a high degree of care. If you cer­tify your staff, you'll enjoy sub­stan­tial improve­ments in cus­tomer ser­vice scores and res­o­lu­tion rates which will improve your prof­itabil­ity. Pro­vid­ing cer­ti­fi­ca­tion to your staff mem­bers enhances their sta­tus as a pro­fes­sional and pro­vides a clear career path.

Three types of indi­vid­ual recog­ni­tion are available:

• Sup­port Staff Excel­lence certification
• Cus­tomer Ser­vice Excel­lence accreditation
• Cer­ti­fied Cus­tomer Ser­vice Pro­fes­sional

Depart­ment or Company

Cer­ti­fy­ing your depart­ment or com­pany shows your cus­tomers you’re com­mit­ted to pro­vid­ing them world-class cus­tomer ser­vice. And the improve­ments gained as a result of the cer­ti­fi­ca­tion process allow you to show­case inter­nally your department’s con­tri­bu­tion to your company’s success.

Two types of depart­ment or com­pany cer­ti­fi­ca­tions are available:

• Cer­ti­fied Sup­port Staff Excel­lence Center
• HEART of Ser­vice Award