Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

Customer Service & Sales Training Programs

“Working with Impact has been a great opportunity for us. The impact they made was immediate and measurable, and they’re always there to support us. Our staff saw this as benefitting not just our customers, but them as individuals as well.”Jeremy Stephens
Customer Support Manager
CORPTAX

Improve Customer Experience. Improve Profits.

Do you want to improve the service you provide your customers? How about improving first-contact resolution, time to resolution, call handle times, sales results, and employee motivation? Our training has been shown time and time again to impact all of these areas.


Customer Service Training

Improve customer satisfaction scores and business metrics at the same time with training for:

Back-end reinforcement tools and ongoing coaching result in an average improvement of 9.5%.

Sales Training


At last! Sales training designed with customer satisfaction in mind. Boost sales 10-20% with sales training for:

Coaching Training


No time to coach? Making It Happen™ teaches team leaders and supervisors how to coach and reinforce skill use while keeping service levels high. Participants learn to create a positive work environment and build a top-performing team.