Customer Support Manager
Improve Customer Experience. Improve Profits.
Do you want to improve the service you provide your customers? How about improving first-contact resolution, time to resolution, call handle times, sales results, and employee motivation? Our training has been shown time and time again to impact all of these areas.
- Customer Service Training (non-technical)
- Customer Service Training for Technical Support
- Customer Service Training for Field Service Reps
- Telephone Sales Training
- Up-selling and Cross-selling Training
- Chat & E-Mail Etiquette Training
- Diagnostic Troubleshooting Training
- Training for Managers and Coaches
- Custom Training
Improve customer satisfaction scores and business metrics at the same time with training for:
Back-end reinforcement tools and ongoing coaching result in an average improvement of 9.5%.
- Inbound and outbound telephone or field sales representatives
- Customer service and technical support representatives who need to up-sell and cross-sell
No time to coach? Making It Happen™ teaches team leaders and supervisors how to coach and reinforce skill use while keeping service levels high. Participants learn to create a positive work environment and build a top-performing team.