Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

Customer Service & Sales Training Programs

"Work­ing with Impact has been a great oppor­tu­nity for us. The impact they made was imme­di­ate and mea­sur­able, and they're always there to sup­port us. Our staff saw this as ben­e­fit­ting not just our cus­tomers, but them as indi­vid­u­als as well."Jeremy Stephens
Cus­tomer Sup­port Man­ager
CORPTAX

Improve Cus­tomer Expe­ri­ence. Improve Profits.

Do you want to improve the ser­vice you pro­vide your cus­tomers? How about improv­ing first-contact res­o­lu­tion, time to res­o­lu­tion, call han­dle times, sales results, and employee moti­va­tion? Our train­ing has been shown time and time again to impact all of these areas.


Cus­tomer Ser­vice Training

Improve cus­tomer sat­is­fac­tion scores and busi­ness met­rics at the same time with train­ing for:

Back-end rein­force­ment tools and ongo­ing coach­ing result in an aver­age improve­ment of 9.5%.

Sales Train­ing


At last! Sales train­ing designed with cus­tomer sat­is­fac­tion in mind. Boost sales 10–20% with sales train­ing for:

Coach­ing Training


No time to coach? Mak­ing It Hap­pen™ teaches team lead­ers and super­vi­sors how to coach and rein­force skill use while keep­ing ser­vice lev­els high. Par­tic­i­pants learn to cre­ate a pos­i­tive work envi­ron­ment and build a top-performing team.