Effective E-mail and Chat Communication
Getting to the Heart of E-mail Communication™
Are your employees able to communicate effectively in writing? Your front-line employees are the face of your company, so whether they’re composing an entire e-mail or weaving together scripted responses in live chat, you want the communication to be professional and create a positive customer experience.
Getting to the Heart of E-mail Communication™ teaches your employees all the skills they need to communicate positively and professionally with both internal and external customers using e-mail or chat. Participants will learn openings, closings, structure, and etiquette. They’ll leave the class able to create e-mail and chat messages that are positive, professional, clear, and concise.
The results?
- Compelling subject lines that improve open rates
- Messages crafted for easy reading and quick understanding
- A questioning strategy that shortens time to resolution
- Positive messages that build rapport and good will
- Closings that improve contact resolution rates
This is the perfect course for:
- Technical support and help desk engineers
- Online sales and service representatives
- Customer service and sales representatives
- Anyone who communicates regularly by e-mail or live chat
Request a demo or call for a free course outline and see how quickly you’ll be able to perfect your employee’s online communication.