Effec­tive E-mail and Chat Communication

Course Con­tent

Get­ting to the Heart of E-mail Communication™

Are your employ­ees able to com­mu­ni­cate effec­tively in writ­ing? Your front-line employ­ees are the face of your com­pany, so whether they’re com­pos­ing an entire e-mail or weav­ing together scripted responses in live chat, you want the com­mu­ni­ca­tion to be pro­fes­sional and cre­ate a pos­i­tive cus­tomer experience.

Get­ting to the Heart of E-mail Com­mu­ni­ca­tion™ teaches your employ­ees all the skills they need to com­mu­ni­cate pos­i­tively and pro­fes­sion­ally with both inter­nal and exter­nal cus­tomers using e-mail or chat. Par­tic­i­pants will learn open­ings, clos­ings, struc­ture, and eti­quette. They'll leave the class able to cre­ate e-mail and chat mes­sages that are pos­i­tive, pro­fes­sional, clear, and concise.

The results?

• Com­pelling sub­ject lines that improve open rates
• Mes­sages crafted for easy read­ing and quick understanding
• A ques­tion­ing strat­egy that short­ens time to resolution
• Pos­i­tive mes­sages that build rap­port and good will
• Clos­ings that improve con­tact res­o­lu­tion rates

This is the per­fect course for:

• Tech­ni­cal sup­port and help desk engineers
• Online sales and ser­vice representatives
• Cus­tomer ser­vice and sales representatives
• Any­one who com­mu­ni­cates reg­u­larly by e-mail or live chat

Request a demo or call for a free course out­line and see how quickly you’ll be able to per­fect your employee’s online communication.