Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

Customer Service Training Programs

"Good cus­tomer ser­vice skills are crit­i­cal in any orga­ni­za­tion because a com­pany can­not suc­ceed in the mar­ket by just hav­ing an excel­lent prod­uct. You have to com­bine prod­uct with ser­vice to beat the mar­ket, and to meet cus­tomer expec­ta­tions. Impact has helped us do just that."José Fon­seca
Exec­u­tive Vice Pres­i­dent, Cus­tomer Assis­tance
Alti­tude Software

jos nobg Customer Service Training Programs
TestimonialCS Customer Service Training ProgramsTestimonialTK Customer Service Training ProgramsTestimonialFS Customer Service Training Programs

Improv­ing Cus­tomer Ser­vice Skills

Many com­pa­nies invest in courses to improve the cus­tomer ser­vice skills of their ser­vice, sup­port, and field staff. Most courses do help in the short run, but if you want to achieve long-lasting results that mea­sur­ably improve cus­tomer sat­is­fac­tion, not just any course will do.

Most pro­grams place a lot of empha­sis on the learn­ing event itself and very lit­tle on the entire learn­ing process. Our Impact Learn­ing Sys­tem™, how­ever, turns this tra­di­tional model upside down and gen­er­ates mea­sur­able, long-term behav­ioral change in the process.

The results?

  • Hap­pier customers
  • Hap­pier employees
  • Reduced cost of operations
  • Improved prof­its

And the best part? It’s easy to imple­ment and flex­i­ble, too. Pro­grams are avail­able in class­room or online for­mat, or a blend of both. We can do the train­ing or you can do the train­ing with the help of our com­plete and easy-to-use facilitator’s guides. And we can cus­tomize the pro­gram for your spe­cific needs at a very afford­able price.

Whether you're look­ing for cus­tomer ser­vice skills courses for your cus­tomer ser­vice rep­re­sen­ta­tives, cus­tomer sup­port engi­neers, or field ser­vice engi­neers, you’ve come to the right place. We can help you get those cus­tomers singing your praises in no time at all!