Cus­tomer Ser­vice Train­ing for Field Ser­vice Engineers

Course Con­tent

Get­ting to the Heart of Field Service™

One of the key per­for­mance indi­ca­tors for field ser­vice engi­neers is their abil­ity to effec­tively com­mu­ni­cate with cus­tomers. Achiev­ing “trusted advi­sor” sta­tus with the cus­tomer depends on the technician’s abil­ity to resolve issues effi­ciently and com­mu­ni­cate the inher­ent value of the service.

Get­ting to the Heart of Field Ser­vice™ is train­ing designed specif­i­cally to enhance the com­mu­ni­ca­tion skills of field ser­vice engi­neers. Com­pa­nies who adopt this train­ing see their cus­tomer sat­is­fac­tion scores increase and time to res­o­lu­tion decrease.

This is the only pro­gram selected by the Tech­nol­ogy Ser­vices Indus­try Asso­ci­a­tion (TSIA) for their CSP-I Field Ser­vice Pro­fes­sional Cer­ti­fi­ca­tion. It is also the only pro­gram used by the Com­puter Tech­nol­ogy Indus­try Asso­ci­a­tion (Comp­TIA) for their Cus­tomer Ser­vice Excel­lence accred­i­ta­tion program.

The field ser­vice train­ing bal­ances the busi­ness needs and val­ues of your com­pany with the com­mit­ment to deliver excel­lent cus­tomer ser­vice to both tech­ni­cal and non-technical cus­tomers. The result is a pro­gram that pro­vides field ser­vice engi­neers with the pro­fes­sional skills needed to rep­re­sent your com­pany and sat­isfy cus­tomers in today’s com­pet­i­tive environment.

Learn why this train­ing was selected by the lead­ing indus­try asso­ci­a­tions and is used by so many com­pa­nies in the indus­try to ele­vate their field ser­vice teams to the next level. Call and ask for a demo of cus­tomer ser­vice train­ing for field ser­vice engineers.