Impact Learning Systems


Customer Service Training

Customer Service Training

Getting to the Heart of Customer Service™

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Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees’ success see the quick return on investment that customer service training provides.

Customer Serivce Training Representatives

If you want your customer service representatives to provide a world-class experience, then Getting to the Heart of Customer Service is the answer you’ve been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!

The results you’ll see from this customer service training program include:

  • Improved customer satisfaction scores
  • Reduced escalations
  • Increased call resolution rates
  • A common service language
  • Improved staff morale and reduced turnover
  • Reduced costs

This customer service training program is perfect for anyone who provides service to internal or external customers including representatives in:

  • Customer service departments
  • Inside sales and order desks
  • Credit and collections

Hundreds of companies have proven that our customer service training generates measurable business results. You can read about some of them on our testimonials page. If you want similar results for your company, then give us a call today to learn more. Or schedule a training demonstration and receive a free course outline. You’ll be glad you did!