Impact Learning Systems

Miller Heiman


Telephone Sales Training Programs

Lead­ing orga­ni­za­tions are approach­ing sales with the total cus­tomer expe­ri­ence in mind. Focus­ing on the customer’s wants, needs, and desires rather than what the com­pany wants to sell will not only cre­ate greater sales in the short term, but build awe­some cus­tomer rela­tion­ships and repeat busi­ness over time.


9681430young woman with notebook Telephone Sales Training Programs

Boost Sales With Inno­v­a­tive Tele­phone Sales Training

Can you increase sales with high-pressured sales tac­tics? Sure. Can you build an enthu­si­as­tic cus­tomer base in the long run? No. Lead­ing com­pa­nies today see sell­ing as an exten­sion of cus­tomer ser­vice. At Impact, we help your sales and cus­tomer ser­vice reps see it this way, too. With our sales train­ing pro­grams your reps will leave class feel­ing excited about their role in serv­ing cus­tomers. They’ll be eager to let cus­tomers know about prod­ucts and ser­vices that will save them money, improve their busi­ness, or make their life more mean­ing­ful in some way.

Many com­pa­nies invest in tele­phone sales train­ing to advance the sell­ing skills and moti­va­tion of their sales teams. Most train­ing does help in the short run, but if you want to achieve long-lasting results that mea­sur­ably improves sales, not just any train­ing pro­gram will do.

You see, most train­ing pro­grams place empha­sis on the train­ing event itself and very lit­tle on the entire learn­ing process. Our Impact Learn­ing Sys­tem™ turns this tra­di­tional model upside down and gen­er­ates mea­sur­able, long-term behav­ioral change in the process. The results?

  • Employ­ees who are skilled, knowl­edge­able, and eager to sell
  • Loyal cus­tomers who feel served rather than pressured
  • An increase in con­ver­sions and an uptick in revenue

And the best part? It’s easy to imple­ment and flex­i­ble, too. Sales train­ing is avail­able in class­room or online for­mat, or a blend of both. We can facil­i­tate the train­ing or you can use our easy-to-use facilitator’s guides to do the train­ing your­self. And we can cus­tomize the pro­gram for your spe­cific needs at a very afford­able price.

Whether you’re look­ing for tele­phone sales train­ing for your inbound or out­bound sales reps who need to prospect, sell, or man­age accounts by phone, for your cus­tomer ser­vice or sup­port reps who need to upsell or cross-sell, or for your field sales reps, you’ve come to the right place. We can help you get your sales through the roof in no time!