Impact Learning Systems

Miller Heiman

GET TO THE HEART OF CUSTOMER EXPERIENCE

Telesales Training

Your cus­tomers are bom­barded with mar­ket­ing mes­sages today. It’s tough to stand out! Now, with Impact’s tele­sales train­ing pro­gram, your sales reps will be poised to engage prospects and cus­tomers in con­ver­sa­tions that deliver increased rev­enue and sat­is­fied customers.

Tele­Sales Training

Course Con­tent

Get­ting to the HEART of Tele­phone Sales™

Get­ting to the HEART of Tele­phone Sales teaches tele­sales strate­gies and skills, but goes a step fur­ther. It instills in your staff an intrin­sic desire to serve prospects and cus­tomers by under­stand­ing their sit­u­a­tions, their prob­lems, needs, and desires and pre­sent­ing your prod­uct or ser­vice in a way that addresses those issues. No longer will your sales reps be miss­ing oppor­tu­ni­ties or read­ing tedious scripts. With this tele­sales train­ing course, your sales reps will eas­ily be able to per­son­al­ize tele­sales mes­sages, over­come resis­tance, and gain com­mit­ment to their call objec­tive.

This tele­sales train­ing pro­gram teaches rep­re­sen­ta­tives to:

  • Bet­ter under­stand buyer needs
  • Per­son­al­ize sales messages
  • Have more con­trol of the call
  • Have more confidence
  • Over­come resis­tance in a pos­i­tive way
  • Gain com­mit­ment to their call objective

It’s the per­fect train­ing for inside tele­sales reps and out­side field reps who use the tele­phone to:

  • Prospect for new business
  • Set appoint­ments
  • Qual­ify leads
  • Make one-time sales
  • Man­age ongo­ing accounts

Why is this tele­sales train­ing dif­fer­ent? To find out, give us a call to learn more or request a demo and a free course out­line today. We’re happy to show you how com­pa­nies have used this pro­gram to increase rev­enue by up to 20%.