Upselling and Cross-Selling Training
Sales — The Other Side of Service™
To gain more revenue per customer, companies are asking their customer service reps to up-sell and cross-sell during their calls. They’re asking their support engineers to increase service level agreements and add on warranty agreements. Not surprisingly, many of these employees are not happy! They perceive themselves as service professionals, not salespeople. In fact, some companies have lost as many as 25% of their department when embarking on a cross-selling program. Training is the answer… but not just any cross-selling training will do!
Cross-Selling Training for Employees Who Don’t Like "Sales"
The cross-selling training program Sales — The Other Side of Service™, positions sales as a natural extension of service and support and has been enthusiastically embraced by employees across industries. Your employees will leave this training with a new attitude toward sales and with the skills to be successful in cross-selling, upselling, and overcoming resistance in a way that boosts buyer satisfaction and the bottom line.
This cross-selling training program teaches your representatives to:
- Understand sales as an advanced type of service
- Recognize buyer needs
- Listen for or create opportunities to cross-sell
- Create a natural, conversational bridge to the offer
- Have more confidence
- Overcome resistance in a positive way
- Close more business
It’s the perfect cross-selling training program for inside and field service representatives and support engineers who have the opportunity to add value to customer contacts. They'll be knowledgeable, confident, and eager to sell!
If you want to obtain more revenue per customer while building customer loyalty, then Sales—The Other Side of Service™ is the program you need. Call now to receive a course outline and schedule a demonstration of this extraordinary cross-selling training program.