Impact Learning Systems

Miller Heiman

GET TO THE HEART OF CUSTOMER EXPERIENCE

Upselling and Cross-selling Training

Upselling and Cross-Selling Training

Course Con­tent

Sales — The Other Side of Service™

To gain more rev­enue per cus­tomer, com­pa­nies are ask­ing their cus­tomer ser­vice reps to up-sell and cross-sell dur­ing their calls. They’re ask­ing their sup­port engi­neers to increase ser­vice level agree­ments and add on war­ranty agree­ments. Not sur­pris­ingly, many of these employ­ees are not happy! They per­ceive them­selves as ser­vice pro­fes­sion­als, not sales­peo­ple. In fact, some com­pa­nies have lost as many as 25% of their depart­ment when embark­ing on a cross-selling pro­gram. Train­ing is the answer… but not just any cross-selling train­ing will do!

Cross-Selling Train­ing for Employ­ees Who Don’t Like "Sales"

upsell cross sell is Upselling and Cross selling TrainingThe cross-selling train­ing pro­gram Sales — The Other Side of Ser­vice™, posi­tions sales as a nat­ural exten­sion of ser­vice and sup­port and has been enthu­si­as­ti­cally embraced by employ­ees across indus­tries. Your employ­ees will leave this train­ing with a new atti­tude toward sales and with the skills to be suc­cess­ful in cross-selling, upselling, and over­com­ing resis­tance in a way that boosts buyer sat­is­fac­tion and the bot­tom line.

This cross-selling train­ing pro­gram teaches your rep­re­sen­ta­tives to:

  • Under­stand sales as an advanced type of service
  • Rec­og­nize  buyer needs
  • Lis­ten for or cre­ate oppor­tu­ni­ties to cross-sell
  • Cre­ate a nat­ural, con­ver­sa­tional bridge to the offer
  • Have more confidence
  • Over­come resis­tance in a pos­i­tive way
  • Close more business

It’s the per­fect cross-selling train­ing pro­gram for inside and field ser­vice rep­re­sen­ta­tives and sup­port engi­neers who have the oppor­tu­nity to add value to cus­tomer con­tacts. They'll be knowl­edge­able, con­fi­dent, and eager to sell!

If you want to obtain more rev­enue per cus­tomer while build­ing cus­tomer loy­alty, then Sales—The Other Side of Ser­vice™ is the pro­gram you need. Call now to receive a course out­line and sched­ule a demon­stra­tion of this extra­or­di­nary cross-selling train­ing program.