Get to the HEART of Customer Service // ILS Newsletter: November, 2010 New on YouTube 5 Keys to Implementing a Successful Customer Service Strategy 5/5 — Recognize and Reward 5 Keys to Implementing a Successful Customer Service Strategy 1/5 — Lead and Inspire 3 Tips for Cross-Selling and Upselling Success By Peggy Carlaw In order to […]
When businesses want to improve customer satisfaction, they often think of improving the communication skills of their front-line representatives. Improving communication skills is critical, but it's equally important to take a look at the numbers, or call center metrics, behind your operations to see how they affect both customer satisfaction and profits. For example, customers […]
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