Fess up, now! There some customers you just love to talk to and others that you can’t wait to get off the line, right? Of course there are some customers who are just downright cranky and rude, but barring those grouches, there’s a reason why you relate better to some people than to others. To sum […]
Get to the HEART of Customer Service // ILS Newsletter: November, 2010 New on YouTube 5 Keys to Implementing a Successful Customer Service Strategy 5/5 — Recognize and Reward 5 Keys to Implementing a Successful Customer Service Strategy 1/5 — Lead and Inspire 3 Tips for Cross-Selling and Upselling Success By Peggy Carlaw In order to […]
Get to the HEART of Customer Service // ILS Newsletter: October, 2010 New on YouTube 5 Keys to Implementing a Successful Customer Service Strategy 5/5 — Recognize and Reward 5 Keys to Implementing a Successful Customer Service Strategy 1/5 — Lead and Inspire Leveraging the Sale: Finding Opportunities for Additional Service By Seth Brickner I was […]
Approximately 65,000,000 years ago, as pterodactyls were on their way out and USB devices were on their way in, printer cables were sold separately from home printers. That was standard practice. Here's how it worked: You bought a printer from an electronics retailer or your local computer store, you took it home and eagerly removed […]
A recent dining experience illustrates that call centers have something to learn from restaurants. I was dining alone and didn't want to take up a table for just one person, so I sat at the bar. Try as I might, I could not get the bartender's attention. No matter what I did I could not […]
Customer Service—the Customer’s Way While driving down the road the other day, I heard the following commercial on the radio: “Ally Bank, committed to customer service, with the option to reach a human being at any time at 877–247-Ally by pressing zero.” As you can imagine, I almost drove off the road. After years of companies burying […]
We're an Alltop blog, and regularly contribute to The Customer Collective and CustomerThink.