Impact Learning Systems

GET TO THE HEART OF CUSTOMER EXPERIENCE

5 Tips for Managing an Excellent Customer Experience

5 Tips for Managing an Excellent Customer Experience

The ulti­mate aim of any busi­ness is to cre­ate and main­tain cus­tomer loy­alty. Suc­cess in this endeavor requires a suc­cess­ful con­ver­gence of a num­ber of factors—the skills of the cus­tomer ser­vice providers, the company’s abil­ity to under­stand and meet cus­tomers’ needs, the value propo­si­tion of the prod­uct offer­ing, and more. One cru­cial role is that of […]


Four Ways to Show You Value Your Customers

Four Ways to Show You Value Your Customers

Per­haps it takes an eco­nomic downturn…I mean readjustment…of the scale that we've had to real­ize just how impor­tant loyal cus­tomers are to a busi­ness. It goes with­out say­ing (but I will say it any­way) that with­out cus­tomers there is no busi­ness.  But how much effort and empha­sis does your orga­ni­za­tion place on get­ting new cus­tomers versus […]




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We're an Alltop blog, and regularly contribute to The Customer Collective and CustomerThink.