The ultimate aim of any business is to create and maintain customer loyalty. Success in this endeavor requires a successful convergence of a number of factors—the skills of the customer service providers, the company’s ability to understand and meet customers’ needs, the value proposition of the product offering, and more. One crucial role is that of […]
Perhaps it takes an economic downturn…I mean readjustment…of the scale that we've had to realize just how important loyal customers are to a business. It goes without saying (but I will say it anyway) that without customers there is no business. But how much effort and emphasis does your organization place on getting new customers versus […]
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