We live in a world of cutthroat competition. If you want to grow your business and stay ahead of your rivals, your mantra better be Sell. Sell. Sell., right? Focus on your sales team, and throw your weight around the new– business acquisition model. Yet…It’s common knowledge around conference tables that retaining a client is much […]
Congratulations to Blair Freer, Vice President of Technical Support at TeleTracking Technologies, for reversing the number of customers satisfied with the level of service from the technical support department. TeleTracking is the world leader in patient flow automation with more than 800 of the best-known hospitals and health systems in North America and the UK as […]
We have customer service quotations for every occassion. Explore them and enjoy! What makes a customer service quote inspiring? Let's consider who needs to be inspired and why. If you accept the premise that excellent customer service is at the heart of customer retention, it follows that the people providing service are the ones we'd like […]
Here’s the good news: The fact that you are reading this likely means that you’re still employed. While others in this current economy may find themselves unemployed, your company’s management continues to believe in you and your ability to help it achieve its goals. Now, what might seem like the bad news: You are expected to […]
You would think that with the economy being what it is, companies would value every customer and do their best to keep them. Not our outsourced IT services company. In addition to our managed services contract (which seems low and fair), we get monthly statements for labor that we can't correlate with anything we requested. […]
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