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Churn to Retention: How You Can Make the Switch

Churn to Retention: How You Can Make the Switch

We live in a world of cut­throat com­pe­ti­tion. If you want to grow your busi­ness and stay ahead of your rivals, your mantra bet­ter be Sell. Sell. Sell., right? Focus on your sales team, and throw your weight around the new– busi­ness acqui­si­tion model. Yet…It’s com­mon knowl­edge around con­fer­ence tables that retain­ing a client is much […]


Customers Love TeleTracking!

Customers Love TeleTracking!

Con­grat­u­la­tions to Blair Freer, Vice Pres­i­dent of Tech­ni­cal Sup­port at Tele­Track­ing Tech­nolo­gies, for revers­ing the num­ber of cus­tomers sat­is­fied with the level of ser­vice from the tech­ni­cal sup­port depart­ment. Tele­Track­ing is the world leader in patient flow automa­tion with more than 800 of the best-known hos­pi­tals and health sys­tems in North Amer­ica and the UK as […]


Five Inspiring Customer Service Quotes

Five Inspiring Customer Service Quotes

We have cus­tomer ser­vice quo­ta­tions for every occas­sion. Explore them and enjoy! What makes a cus­tomer ser­vice quote inspir­ing? Let's con­sider who needs to be inspired and why. If you accept the premise that excel­lent cus­tomer ser­vice is at the heart of cus­tomer reten­tion, it fol­lows that the peo­ple pro­vid­ing ser­vice are the ones we'd like […]


Doing More With Less

Here’s the good news: The fact that you are read­ing this likely means that you’re still employed.  While oth­ers in this cur­rent econ­omy may find them­selves unem­ployed, your company’s man­age­ment con­tin­ues to believe in you and your abil­ity to help it achieve its goals. Now, what might seem like the bad news: You are expected to […]


Bill 'Em and Ignore 'Em — New Strategy for Customer Retention

You would think that with the econ­omy being what it is, com­pa­nies would value every cus­tomer and do their best to keep them. Not our out­sourced IT ser­vices com­pany. In addi­tion to our man­aged ser­vices con­tract (which seems low and fair), we get monthly state­ments for labor that we can't cor­re­late with any­thing we requested. […]




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We're an Alltop blog, and regularly contribute to The Customer Collective and CustomerThink.