Recently I received an email from one of our European-based trainers. Although his name doesn’t exactly conjure thistle cups and heather covered crags, Karteek is in fact a Scot complete with the charming accent. An interesting and talented fellow, he lives in Edinburgh, plays the violin beautifully, and has swum the English Channel an incredible […]
Some companies just never stop trying to improve. Netezza's Technical Operations Department had a customer satisfaction score of 99%. The director, John Forrest, wasn't satisfied and embraced Net Promoter® as a way to improve even further. Net Promoter is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth. It holds […]
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