You just need to practice, practice, practice in order to expect the best. Hello, my name is Monica and I'm a So You Think You Can Dance fan. I might as well admit it; I'm pretty much hooked on all reality TV dance shows. Friday night I was in the audience of the Season 7 So […]
As a customer, how do I know what I want… if I don’t know what’s possible? It's as though I'm blindfolded. I was on a flight recently. We’d just been advised to turn off all electronic devices so I had to close my Kindle and was forced to choose between quiet contemplation and reading the […]
"Are we there yet?" "Are we there yet?" "Are we there yet?" Do kids still say that? I sometimes think the adult version of that old anthem is "Is it fixed yet?" Pretend I'm your customer. To keep from hearing "Is it fixed yet?" or some variation of that question, the best suggestion I have is to […]
"What's that odd noise? That's not how my car/hard drive/dishwasher/printer usually sounds." "Hey, what's going on. My screen's all blue!!" "No, no, no. Wait, that's not populating the table right. Where's the data I entered?!?" When something breaks (the air conditioning unit in my condo, the fuel pump on my much loved, but ancient car) or doesn't work […]
A big congratulations goes out to Extreme Networks! They just won the Certified Support Staff Excellence Center Award, at the Technology Services World conference in Silicon Valley. Support Staff excellence is based on a series of training programs for technical support and field service staff as well as supervisors and managers. The program follows a […]
I live in a beautiful south Florida beach town, but before you start sending me mental daggers, take note that it's mid May which means mid to upper 80's with daily tropical thunderstorms pumping up the humidity. Naturally, it's time for my HVAC unit to die. I've had field service technicians out three times in the last month to […]
Perhaps it takes an economic downturn…I mean readjustment…of the scale that we've had to realize just how important loyal customers are to a business. It goes without saying (but I will say it anyway) that without customers there is no business. But how much effort and emphasis does your organization place on getting new customers versus […]
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