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Five Inspiring Customer Service Quotes

Five Inspiring Customer Service Quotes

We have cus­tomer ser­vice quo­ta­tions for every occas­sion. Explore them and enjoy! What makes a cus­tomer ser­vice quote inspir­ing? Let's con­sider who needs to be inspired and why. If you accept the premise that excel­lent cus­tomer ser­vice is at the heart of cus­tomer reten­tion, it fol­lows that the peo­ple pro­vid­ing ser­vice are the ones we'd like […]


HEART for the Holidays

Never is it more impor­tant to have a set of guid­ing prin­ci­ples than dur­ing the year-end hol­i­day sea­son. For most of us, there's an added dose of stress this month (whether it's due to anx­i­ety to please fam­ily and friends, pres­sure to com­plete busi­ness projects, added finan­cial bur­dens, or any­thing else), mak­ing it all too […]


Expect The Best But Don't Forget Your Part

Expect The Best But Don't Forget Your Part

Expect the Best” is my favorite prin­ci­ple (today) from the HEART Model ™. I mean, what’s not to like about expect­ing the best of your­self, your co-workers, and, most def­i­nitely, your cus­tomers? If I expect the best of myself  I can't say, “I’m never going to under­stand track­back so I might as well just forget […]


Cutting-edge Sales Training

Cutting-edge Sales Training

Last week, a For­tune 500 com­pany asked us for our per­cep­tion of the lat­est, cutting-edge sell­ing tech­niques and how we incor­po­rate them into our sales train­ing. Cutting-edge? Is there really a way to over­come resis­tance that hasn't been writ­ten about sev­eral times over? Is there a new way to open a call that gets prospects […]


Transcend Yourself for Personal Growth at Work

I saw an inspir­ing movie this evening about a young woman who feels stuck in an unre­ward­ing job and decides to cook her way through Julia Child’s “Mas­ter­ing the Art of French Cook­ing” and blog about it. It made me want to find my mother’s copy of Julia’s mas­ter­piece, break out the but­ter, dig out […]


Optimism at Work

Optimism at Work

Work­ing in my home office Fri­day evening, I pecked away at the key­board, vaguely aware that I had turned on the tele­vi­sion to pro­vide some back­ground noise as I fin­ished up the week's projects. All activ­ity came to a stop, how­ever, when the words uttered by a woman in the broad­cast caught my full attention. […]




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We're an Alltop blog, and regularly contribute to The Customer Collective and CustomerThink.