We have customer service quotations for every occassion. Explore them and enjoy! What makes a customer service quote inspiring? Let's consider who needs to be inspired and why. If you accept the premise that excellent customer service is at the heart of customer retention, it follows that the people providing service are the ones we'd like […]
Never is it more important to have a set of guiding principles than during the year-end holiday season. For most of us, there's an added dose of stress this month (whether it's due to anxiety to please family and friends, pressure to complete business projects, added financial burdens, or anything else), making it all too […]
“Expect the Best” is my favorite principle (today) from the HEART Model ™. I mean, what’s not to like about expecting the best of yourself, your co-workers, and, most definitely, your customers? If I expect the best of myself I can't say, “I’m never going to understand trackback so I might as well just forget […]
Last week, a Fortune 500 company asked us for our perception of the latest, cutting-edge selling techniques and how we incorporate them into our sales training. Cutting-edge? Is there really a way to overcome resistance that hasn't been written about several times over? Is there a new way to open a call that gets prospects […]
I saw an inspiring movie this evening about a young woman who feels stuck in an unrewarding job and decides to cook her way through Julia Child’s “Mastering the Art of French Cooking” and blog about it. It made me want to find my mother’s copy of Julia’s masterpiece, break out the butter, dig out […]
Working in my home office Friday evening, I pecked away at the keyboard, vaguely aware that I had turned on the television to provide some background noise as I finished up the week's projects. All activity came to a stop, however, when the words uttered by a woman in the broadcast caught my full attention. […]
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