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Is Outsourcing Your Help Desk A Good Idea?

Is Outsourcing Your Help Desk A Good Idea?

For decades, the deci­sion of whether or not to out­source your company's help desk has boiled down to a few sim­ple ques­tions: Do you want to con­trol expenses? Can you find another entity, off-shore or domes­ti­cally, that will do the work for less than your in-house sup­port staff? Do they have the nec­es­sary tech­ni­cal and language […]




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