Join us online at 9:00 AM PDT on Thursday, September 2nd as Mark Molloy, director of services marketing for Motorola's Home & Networks Mobility division describes Motorola's 5-step approach to improved customer experience. Results? 57% improvement in time to resolution and 10% improvement in customer satisfaction. No need to pre-register. To join the webcast: http://tsia.na3.acrobat.com/r18277124/ Conference […]
Congratulations to Blair Freer, Vice President of Technical Support at TeleTracking Technologies, for reversing the number of customers satisfied with the level of service from the technical support department. TeleTracking is the world leader in patient flow automation with more than 800 of the best-known hospitals and health systems in North America and the UK as […]
A big congratulations goes out to Extreme Networks! They just won the Certified Support Staff Excellence Center Award, at the Technology Services World conference in Silicon Valley. Support Staff excellence is based on a series of training programs for technical support and field service staff as well as supervisors and managers. The program follows a […]
Congratulations to José Fonseca, Executive VP of Customer Assistance, for leading the charge to improve first call resolution (FCR) at Altitude Software. Altitude's Technical Support department consists of highly specialized engineers with strong technical skills. Realizing the benefits to be gained by better managing both the technical and communication aspects of customer interactions, Altitude embarked on […]
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