Tip of the Week

Ever had your mind drift off while you’re in the mid­dle a phone call with a prospect or cus­tomer? You're in the zone. And then — whoosh! Thoughts from all over the place invade your brain and you're dis­tracted. You wouldn’t be the first per­son to ever do this. Because you can’t see the per­son you’re talk­ing to, tele­phone com­mu­ni­ca­tions require an extra dose of focus on your part. Here are three tips to help you:

1. Pic­ture the per­son sit­ting across from you and imag­ine that you’re mak­ing eye con­tact.
2. Lis­ten not only for key words, but also for key feel­ings.
3. Iden­tify the com­mu­ni­ca­tion style of the person.

You’ll be sur­prised how a lit­tle focus can help to cure a wan­der­ing mind!

Like what you read? Also check out: Focus on Your Caller and Some­times You Need to Nar­row Your Focus.

Rachel Miller has 10 years of e-commerce & e-marketing expe­ri­ence with a pas­sion for social media and all things vel­cro. A ded­i­cated cus­tomer ser­vice advo­cate Rachel believes that every job is a cus­tomer ser­vice job.

Rachel Miller

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